Sanjay Gaddipati , CEO & Co-Founder
With the cloud fortifying its position at the top of the IT hill, companies today are seeking cloud and big data service providers who possess the potential to surpass their clients’ expectations from the industry. In today’s industry however most companies lack the foresight on the path that must be pursued to meet the industry standards. Start-ups in particular face this problem and fail to adapt to the ebb and flow of the market and end up suffering huge losses in their early years. Finding ways of adapting to the market and the changing industry environment is a crucial task for companies in order to develop the quality of services rendered.
LIVA implements the CRM factor to its best effect and co ordinates with the customers on
every stage of their IT process, understanding and solving their need, thus making their business
efficient and productive
There are several factors that influence a company’s direction in the market like awareness of the various technologies that are available in the market and their pros and cons, choosing the right technology for that particular time and task, the implementation process through which the technology can be made of use to the company. These issues can be a handful for the most tech savvy of companies.
Hence there arises a need for IT providers who can lead their clients’ through the murky waters of the IT industry and deliver them to the Promised Land.
Amongst the top Cloud and Big Data providers in the US is Tennessee based company LIVA IT. Still a fresher in the IT game, this 2014 start-up managed to turn quite a few heads through the more than efficient implementation of their cloud adoption processes in their initial year. Their first footsteps in the industry however do not reflect the success the company had later that year. Initially LIVA had a limited reach to the market, which was still fresh and presented a wide range of opportunities to new comers.
According to the company’s Co-Founder Bhaskar Datla, they were mislead by this perception and faced countless troubles in establishing their services in the market.LIVA however overcame these challenges through their strong determination and persistence and managed to identify the potential customers who helped break the company into the market.“We got really good reviews and references from our clients that helped us grow,” says Bhaskar.
Clients are the most crucial resource that dictates the success of a company.This presents all the more reason for the providers to delve deep into the subject of Customer Relationship management or CRM. With the growing influx of technology in the IT industry having a provider who can stick with the client and provide insight on all their IT needs can prove to be a boon in the long run.
LIVA implements the CRM factor to its best effect and co ordinates with the customers on every stage of their IT process, understanding and solving their need, thus making their business efficient and productive. “Sometimes clients might not be able to spot these areas but we use our expertise and identify the risks. Once we analyze the depth of the issue, we provide best suggestions for our clients to keep their IT process clean and effective,” Bhaskar adds.
Adapting to the evolving technology is what separates the winners from the losers in this industry. Picking the right technology and the right partners who can deliver that technology becomes a crucial part of the technological process. LIVA has recently adopted Salesforce, which is one the most sought after cloud platforms and will play a crucial role in implementing the company’s Quality Time Cost (QTC) priority motto of the company where the client’s are delivered services beyond their expectations. Having charted out their course through this industry, LIVA now intends to extend the expertise it has acquired throughout the course of its initial year to the entire United States.
Quote: LIVA implements the CRM factor to its best effect and co ordinates with the customers on every stage of their IT process, understanding and solving their need, thus making their business efficient and productive