Downtime with a Dynamic Recovery Strategy
ES Outlook >> cxoinsights
Dan Perrin, Solutions Director, If recent history is a gauge it would appear there are a growing number of extreme natural disasters wreaking havoc on the global economy. In a report prepared by London-based global reinsurance firm Aon Benfield, Hurricane Sandy resulted in 65...
Field Force Automation: Where We Are, and Where We Need to Go
ES Outlook >> ciospeaks
Kelvin Hubbard, COO & CIO, Visual Mobile Technologies, Inc. Today’s Field Service workers are dealing with little to no visibility into the customer’s issue
First-Time Fix Rates (FTFR) are affected by many factors including proper triage, technician experience level, detailed resolution...