CFO Tech Outlook Weekly Brief
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Note these 3 Points for Delivering Seamless Customer Experience
ES Outlook >> news
AI-driven tools for Internal Audit in the Banking Sector
ES Outlook >> news
The Most Reliable Tech Tools to Amplify Customer Relation
ES Outlook >> news
HEROES Framework - Future of IT Infrastructure
ES Outlook >> news
Why Your Next Insurance Claims Processor Could be a Robot
ES Outlook >> cxoinsights
Rod Dunlap, Director, Alsbridge
Reducing Costs and Boosting Efficiency through Robotic Process Automation Against the backdrop of rising healthcare costs, insurers seek to optimize the use of technology to automate critical tasks and improve efficiency, while conserving...Executing a Proof of Concept Test for Robotic Process Automation
ES Outlook >> cxoinsights
Terry E. Lang, Vice President, National Operations Manager, Comerica Bank
Savvy application purchasers in the contact (call) center space are starting to demand proof that their purchase will yield results before committing their hard fought technology budget. To this end, it is becoming more popular to run a proof of...Five Questions for Your Prospective RPA Partner
ES Outlook >> cxoinsights
Rosie Lemanek, VP - Finance & Accounting, Sutherland Global Services
There’s a growing agreement that Robotic Process Automation (RPA) is more than just the latest tech buzzword; it’s an emerging automation technology that comes with the promise of significant cost savings, performance improvements and...Smart Machines and Smarter People: Impacts on the Sourcing Decision
ES Outlook >> cxoinsights
Michael A. Fabrizi, Principal Member of the Technical Staff, The MITRE Corporation
The factors most telling for making outsourcing decisions are changing. In outsourcing’s early years, one of the most important considerations was the potential to reduce costs of input factors. While cost is still important, a more...The New Way to Outsource: Digital Labor
ES Outlook >> cxoinsights
Sean McIlrath, VP, IPsoft
In today’s fast-paced, digitally connected world, traditional IT outsourcing has reached the limits of its value. To achieve significant cost reductions, corporations must create streamlined workflows rather TEMPthan arbitraging labor. In...Procurement Competencies in the Age of Disruptive Technology
ES Outlook >> cxoinsights
Bill Huber, Managing Director, Alsbridge
In today’s dynamic environment of cognitive tools and “SMAC” technologies of social, mobility, analytics and big data, the nature of the procurement profession is being fundamentally redefined. Traditional competencies of...Robotics: The New Business Process Reengineering
ES Outlook >> cxoinsights
Craig Nelson,
Those of us of a certain vintage can recall the uproar stirred by the ideas put forth in Michael Hammer and James Champy’s Reengineering the Corporation. Originally published in 1993, the authors argued that operational...A New Paradigm in Automation Threatens Status Quo for Outsourcers
ES Outlook >> cxoinsights
Lee Coulter, CEO, Ascension Ministry Service Center
As companies began operating complex systems in the 80s and 90s, the solution to finding less expensive ways of performing mental or cognitive tasks relied largely on global labor arbitrage, creating the global $250B outsourcing market....4 Key Disruptors Driving Business Process as a Service
ES Outlook >> cxoinsights
Bob Cecil, KPMG,
Today’s enterprises are moving to a higher level of value and performance for the delivery of their business services. They are still looking for traditional shared services and outsourcing objectives of reducing costs and maintaining...The New Age of Outsourcing
ES Outlook >> cxoinsights
Jagdish Dalal, President, JDalal Associates
Niccolo Machiavelli wrote in the 14th century: "Whosoever desires constant success must change his conduct with the times." For the outsourcing industry, that time is now. It has been almost four decades since the adoption of...Robotic Process Automation - What does it Mean for Your Outsourcing Deal?
ES Outlook >> cxoinsights
Paul Morrison, Partner, Aecus
Unless you have been living in a cave for the last 18 months, you won’t have missed the growing interest across the outsourcing world in Robotic Process Automation (RPA). We are now entering a new phase, in which the initial promise (or...transcosmos America: Elevating the Contact Center with Intelligent Systems
ES Outlook >> vendor
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