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Using Artificial Intelligence to Improve Contact Center Industry
ES Outlook >> cxoinsights

Alice SesayPope, SVP, Customer Experience, Digital Transformation Executive, First Horizon National Corporation

How often have you heard that advancements in artificial intelligence (AI) will replace human beings especially at contact centers? Thoughts of Will Smith’s iRobot displacing human workers, come to mind. For the time being, AI would not...

How Technology is Driving the Next Phase of Healthcare Staffing
ES Outlook >> cxoinsights

Susan Salka, CEO, AMN Healthcare

Growing shortages of healthcare workers, prompted by rising patient demand and other factors, have made efficient workforce management one of the most important issues facing the healthcare industry today. The drivers of workforce demand...

What's the Big Deal about "Big Data"?
ES Outlook >> cxoinsights

Vikas Chawla, Executive Director, Morgan Stanley

Our IT industry is “buzz word” trigger happy.  You can make a living out of just knowing the latest buzz words and throwing them around in meetings as if you are an expert.  Majority of the buzz words die out while some...

Digitizing Infrastructures-Creating Value in the Era of Hybridity
ES Outlook >> cxoinsights

Dr. Lawrence Jones, VP-Utility Innovations & Infrastructure Resilience, Alstom Grid

Hybridity Gains Momentum Today, our lives depend on energy, water, transportation and telecommunication services provided by utility companies. In many parts of the world, these physical infrastructures-the cornerstone of modernity, were built...

The Future Of Marketing Automation In A Big Data World
ES Outlook >> cxoinsights

Doug Camplejohn, Founder & CEO, Fliptop

Marketing automation has done a great deal to eliminate teh grunt-work of marketing. Applications from vendors like Eloqua (Oracle), Marketo and Pardot (Salesforce) make it possible for a small team to manage multiple marketing touch-points like...

If You Have Ignored Logistics In The Past, Here Is What You Need To Know Today.
ES Outlook >> cxoinsights

Richard Boulware, Director, Global Logistics, Global OPS, International Flavors & Fragrances Inc

As a “Chief” of some facet of your enterprise, it is very likely you have been exposed to what may seem like hyperbolic adjectives such as “transformative”, “revolutionary”, “disruptive”,...

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