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AI to Aid the Detail of Retail
ES Outlook >> news

FREMONT, CA: One of the many challenges the retail sector faces is to maintain the attention of consumers who have various digital apparatuses at their disposal to search for the best deals and most suitable delivery options available. Big box...

Amazon Effect: Driving New Opportunities and Challenges in Demand Forecasting
ES Outlook >> cxoinsights

Eric Wilson, Director Planning, Escalade Sports

The ‘Amazon effect’ has already changed the landscape of retail marketplace but the disruption goes much deeper. As a result, demand planning and forecasting is very different to how it was just a few years ago. With e-commerce comes...

Digital in Retail: The Three Steps to Maturity
ES Outlook >> cxoinsights

Paul Conder, Principal, CallisonRTKL

Before embarking on a career in retail design and customer experience in the late 1990s, I was part of a tech 1.0 startup. Back then, our marketing activities involved showing our wares at trade shows and tech conventions along the lines of CES...

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform
ES Outlook >> cxoinsights

Perry Kramer, SVP & Practice Lead at Boston Retail Partners

Retailers that are thriving— and there are lots of them— anticipate and react to consumers’demand for an enhanced and continuously changing retail experience. Retailers that have successfully anticipated the changing customer...

Contact Center - Trends and Opportunities
ES Outlook >> ciospeaks

Supantha Banerjee, CIO, PSC Metals, Inc.

Gone are the days when a customer service call started with, “what is your order number?” If John Doe calls, now conversation starts with “Thank you Mr. Doe for being a loyal customer. Wish you a belated happy birthday. I see...

Enterprise Mobility & Big Data Architecture: A Revenue Generating Approach
ES Outlook >> cxoinsights

Sureel Bhurat, Co-Founder, Synapse

Let's face it - the process of selecting the right technology to address next generation solutions like enterprise mobility, BYOD or big data, is exciting for sure but also implies undertaking a massive research project. Researching the...

The Transformation of the Store
ES Outlook >> cxoinsights

Ken Morris,

With the rapid adoption of smart phones, today’s consumers are always connected and have access to unlimited information at their fingertips. Consumers expect their shopping experience to transcend channels so that they can shop anywhere,...

Extending the Power of Your POS to Loyalty and CRM
ES Outlook >> ciospeaks

Mark Horbal,

Your POS is your workhorse. It sees every transaction in every store. It records all of your sales, it interfaces with your supply chain, it reaches out to payment gateways—in short, it is the focal point of store operations....

Allow an Omni-Channel Transformation to Blossom
ES Outlook >> cxoinsights

Leslie Hand, Research Director, IDC Retail Insights

Retail is in the midst of a  transformation unlike any  seen since the 1970's when  chain retail first got serious  about leveraging technology  to electronically tabulate sales,  automate reporting, and...

Present Trend Transaction Seamlessly Connect Under A Single Platform
ES Outlook >> cxoinsights

Scott Heise, Chief Intelligence Officer, Lands End

The number one item that I spend a great deal of time thinking and strategizing about omni-channel convergence. We need to look at consistency with product messages, pricing, and timing of messages and even consider the emotional aspect of how...

Retail Point of Sale: Opportunity or Albatross
ES Outlook >> cxoinsights

Nikki Baird, Managing Partner, RSR's Experience

As an industry observer, I get asked often about trends in retail and what the future holds for the industry. It's a fun time to be involved in retail - in retail technology, especially - as the industry is undergoing one of the biggest...

The Predictive Value of Big Data in Retail Applications
ES Outlook >> cxoinsights

Steve Van Till, President and CEO, Brivo Systems

As interesting as Big Data can be for finding patterns in the past, its biggest promise for security lies in being able to predict the future. No, we’re not talking about some sort of Minority Report dystopia where the state peers into your...

Cloud's Impact on Retail
ES Outlook >> cxoinsights

Coleen McNally, VP- IT, PacSun

Advantages of Cloud Computing One of the biggest technological challenges is maintaining a controlled environment while blending new and old technology. One solution we see for PacSun is to leverage cloud computing, which offers a powerful way...

Boosting Store- Level Performance through Big Data
ES Outlook >> cxoinsights

Dr. Cheryl Flink, Chief Strategy Officer, Market Force

Big data analytics has transformed teh retail world in ways we couldn’t has imagined a decade ago. With teh abundance of new data-driven technologies at their disposal, retailers can learn more than ever about their customers’ buying...

STORIS Inc: Optimizing the Furniture Retail Industry through Technology
ES Outlook >> vendor

A provider of fully integrated, retail software solutions for Furniture, Bedding, Appliance and Electronics retailers

IRI: Leveraging Technology and Experience to Harbor Innovation in the Retail Industry
ES Outlook >> vendor

A market research services provider that focuses on providing shopper information, predictive analysis and foresight

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