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Why CIOs Should Seek a Strategic Partnership with HR Leaders
ES Outlook >> cxoinsights

Steve Ginsburgh, SVP & HR, Universal Weather and Aviation

As I departed this week from the Society for  Human Resource Management’s (SHRM) 66th national conference, I couldn’t help but think about the 14,000 participants who were going back to their jobs with the typical post conference...

From Agent to Advocate
ES Outlook >> cxoinsights

Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC

Whether we have seen it from a contact center management perspective or even as a caller ourselves, we have all been there; Listening to a Customer Service Professional that is following the “rules” of a quality program so they...

How Procurement can Support an "I Need It Yesterday" Request from IT
ES Outlook >> cxoinsights

Susanne Wrage, Senior Director , Center of Excellence, Denali Sourcing Services

To be competitive, organizations continually strive to do more with less and IT and Procurement departments are no different. Adding to this challenge are the number of technology initiatives undertaken by organizations to empower employees to...

See No Evil, Hear No Evil, Speak No Evil-Managing Audio in E-Discovery
ES Outlook >> cxoinsights

Jim Vint, MD of Legal Technology Solutions Practice and Lead, Navigant

Document requests involving audio recordings are becoming more prevalent, especially when the requesting party is the CFTC or the SEC. Regulation in Dodd-Frank requires corporations to retain potentially relevant oral communications such as...

Legal Process Outsourcing and the Technological Revolution in Legal Services Delivery
ES Outlook >> cxoinsights

Mark Ross, SVP-Legal Process Outsourcing, Integreon

Even before the onset of the global financial crisis in 2008, in-house legal departments and their outside counsel were under considerable pressure to do more with less. The great recession exacerbated this pressure and led to a surge in the...

Background Checks for Everyone!
ES Outlook >> cxoinsights

Richard Scott, VP Outsourcing Services, General Information Services Inc.

Everyone knows that they should be performing background checks on their employees. Background checks promote safety, reduce turnover, and help ensure that you have the best possible employee performing your tasks and working with your clients....

Moulding Complete Business Solution through Netsuite Software
ES Outlook >> ciospeaks

Steve Hankins, EVP & CFO / CIO, Globe Express Services

With 80 offices, 56 different general ledgers, 56 customer master files, 56 vendor master files, 30 legal entities spread over 20 different countries with multiple languages doing business in more than 20 currencies you have a challenge as a...

Water and Wastewater Utility Revolution: Operational and Information Technology Integration
ES Outlook >> ciospeaks

Mark S Smith,

You have likely heard references to the “Internet of Things”. Simply put, the “Internet of Things” can be described as a series of devices connecting people, process, data, and things to one another via the internet....

The"Barbarians" Are Adapting and Evolving, Are We?
ES Outlook >> ciospeaks

Sam Segran,

From the early days of pranks in college computer labs by inquisitive students to today’s government-sanctioned cyber-espionage, hacking has evolved to become a full-fletched profession. It is nourished by a growing industry of...

The Clinical Outsourcing Evolution and Future Direction of Technology-Based Partnerships
ES Outlook >> cxoinsights

Dr. MaryAnne Rizk, VP Global CRO Partner Business, Oracle

The Industry The Pharmaceutical Industry ranks as the fifth-most-profitable industry with approximately 6-7percent percent annual sales growth (Saftlas & Diller, 2006). However, out of 5,000 compounds discovered, only one ever reaches the...

Onshore Near Shore and Dual Shore -New Delivery Optionsfor Global Practices
ES Outlook >> cxoinsights

Caragh Landry, Global Head, Onshore Managed Review Legal Discovery Services, Integreon

The growing pressure on law firms and corporate in-house counsel to reduce expenditure each year, especially in regards to litigation related expense, has made outsourcing an increasingly attractive option. Greater efficiency, access to skilled...

Delivering Value beyond Cost Savings
ES Outlook >> cxoinsights

Jerry H. Seibert, Principal, Metrus Group

Delivering great value for stakeholders is an ongoing challenge for internal functions. Just as the organization must continuously respond to market forces, each department must adjust to the evolving needs of internal customers and changing...

Is Third-SAP Software Support Right for Your Organization?
ES Outlook >> cxoinsights

Shawn du Plessis, VP-SAP Global Support Services, Spinnaker Support

CIOs traditionally inherit a significant annual support fee upon licensing enterprise software from SAP. This support is especially valuable when initially installing or subsequently upgrading the software. Over time, a value gap surfaces as...

4Service Cloud Tech DBA ITatOnce: Leveraging the Best of Technology in the IT Sector
ES Outlook >> vendor

Helps businesses to deploy apposite technology for their business benefits through IT Consulting, Cloud Hosting and Managed Services

Cannon IV, Inc.: Boosting Managed Print Services to Align with Digitization
ES Outlook >> vendor

A Company providing high quality industry leading printing and imaging solutions

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