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Bowdark Consulting: Delivering Transparency to the SAP Sector
ES Outlook >> vendor

A SAP NetWeaver professional services company that offers full scale support in enterprise development using ABAP objects, Java/J2EE, and web-based technologies

AMS Retail Solutions: Driving Retail Companies to Growth
ES Outlook >> vendor

A Retail service provider that specializes in headquarter sales, retail merchandising & marketing services, client & customer events, and publications & assisted-selling services

Leveraging Machine Learning Technology for Efficient Business Processes
ES Outlook >> news

Artificial intelligence (AI), machine learning (ML), deep learning, natural language processing, and so on have created a lot of buzz. These technologies have become a landmark in the creation of innovative and efficient products and services....

Collaboration is Critical to a Successful EA
ES Outlook >> cxoinsights

Michael Kalman, CIO, Hartville Pet Insurance Group

Not too long ago I attended a conference of CIOs. While waiting for the keynote to begin, I struck up a conversation with the man sitting next to me, a fellow CIO from the west coast. He said something to me regarding Enterprise Architecture (EA)...

Collaboration is Critical to a Successful EA
ES Outlook >> cxoinsights

Michael Kalman, CIO, Hartville Pet Insurance Group

Not too long ago I attended a conference of CIOs. While waiting for the keynote to begin, I struck up a conversation with the man sitting next to me, a fellow CIO from the west coast. He said something to me regarding Enterprise Architecture (EA)...

Opportunities for HR Shared Services
ES Outlook >> cxoinsights

Mike Koehler, VP Human Resources, Express Scripts

Headquartered in St. Louis, Express Scripts provides integrated pharmacy benefit management services, including network-pharmacy claims processing, home delivery, specialty benefit management, benefit-design consultation, drug utilization review,...

Legal Process Outsourcing and the Technological Revolution in Legal Services Delivery
ES Outlook >> cxoinsights

Mark Ross, SVP-Legal Process Outsourcing, Integreon

Even before the onset of the global financial crisis in 2008, in-house legal departments and their outside counsel were under considerable pressure to do more with less. The great recession exacerbated this pressure and led to a surge in the...

Three Ways Contact Centers can Shape Customer Experiences
ES Outlook >> cxoinsights

Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Contact centers may exist to answer customer calls, but these organizations can do a whole lot more than just pick up the phone. With new technology and more customer-centric analysis behind them, these hubs of conversation are equipped with the...

Executing a Proof of Concept Test for Robotic Process Automation
ES Outlook >> cxoinsights

Terry E. Lang, Vice President, National Operations Manager, Comerica Bank

Savvy application purchasers in the contact (call) center space are starting to demand proof that their purchase will yield results before committing their hard fought technology budget. To this end, it is becoming more popular to run a proof of...

Getting Started with a Content Delivery Network
ES Outlook >> ciospeaks

Mike Gioja, CIO SVP - IT Product Management, Development, Paychex

While the concept of a content delivery network (CDN) isn’t new, the use of these networks has evolved significantly since the 1990s when the World Wide Web exploded in popularity and search engine providers became mainstream users of CDN....

Cisco Stakes Its Claim on the Data Center -Even Your Toaster Will Go Sci-Fi
ES Outlook >> cxoinsights

Michael Watkins, Senior Product Director, Global Knowledge

While you may not have yet provisioned an IP address for your toaster, Steve Steinhilber, VP of strategic alliances for Cisco, said the company expects enterprises to spend more than $40 billion globally in 2015 designing, implementing and...

Filling the Need for .NETProfessionals
ES Outlook >> ciospeaks

Randy Gross, CIO,CompTIA

An examination of teh current U.S. job market shows dat software developer position continues to be in high demand and short supply. Teh number of job postings for application software developers exceeded 286,000 nationwide in Q2 2015, according...

Align Outsourced "non-core" Services with your Core Business
ES Outlook >> cxoinsights

Tim Montgomery, President and CEO, TIMIT Solutions

We hear so often that deciding what to outsource is simple. Outsource activities non-core to your business. So how do you do it? Outsourcing must be about leveraging your outsource partner’s core business that is not part of your core...

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