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Is it the End of ECM?
ES Outlook >> news

Association for Information and Image Management (AIIM) in the early 2000s coined the term enterprise content management (ECM). Since the turn of the century, ECM has ruled the information management ecosystem. But, today ECM is replaced...

From Cost Saving to Customer Centricity: The Evolution of Shared Service Centers
ES Outlook >> cxoinsights

Virender Jeet, Senior VP, Technology, Newgen Software

In the past, the primary objective of technology adoption was simply to save costs and increase efficiencies. Today, we’re in the age of consumerization of IT. Social media, mobile, wearable devices, cloud have all exponentially increased...

Global Outsourcing Market - 2016 and Beyond
ES Outlook >> cxoinsights

Deepak Kumar, President -

The BPO industry globally is now worth over $100 billion USD in annual contract value (acv) and is still growing by over 5% each year. This figure could probably be doubled if it was inclusive of internal Corporate Shared Service Initiatives. The...

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