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Selecting the Contact Center Cloud Vendor that is Right for your Organization
ES Outlook >> cxoinsights
Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties
With 60 percent of contact center servicing migrating or planning to migrate to a cloud-based environment, it is not surprising when your organization wants to move in the cloud direction. It is both exciting and daunting. Your organization is...Disaster Recovery Plan: Paradoxical Value Additions Made Possible!
ES Outlook >> news
Exploring DRaaS for Business Continuity
ES Outlook >> news
Strategies for an Effective Disaster Recovery Operation
ES Outlook >> news
If there has to be a way, it better be Better, Faster, and Cheaper
ES Outlook >> cxoinsights
John M. Daane, Director of Information Technology, Emerald Coast Utilities Authority
I was hired in January 2015, with the charge to bring the Utility into this century as far as Technology was concerned. The Utility’s technology was frozen in time and it was time to thaw it out. AS/400 applications, 15-year-old desktops,...The Changing Dynamics of Engineering Industry
ES Outlook >> ciospeaks
Daniel M. Horton, CIO, Michael Baker International, LLC
Cloud for Backup, Disaster Recovery and Data Storage Our 2014 wish list involves several different cloud solutions, which is part of a huge effort for us at Michael Baker International this year. We’ll be using cloud services for a...The Foundational Elements Required for IT Infrastructure
ES Outlook >> cxoinsights
Josh Schlanger, VP - Operations & IT, Demandbase
When I was asked to write about IT Infrastructure, I was quite excited. During my career, I have enjoyed learning about all kinds of tools and technologies, seeing the pace of innovation increase dramatically, and generally watching the IT...Are Your Disaster Recovery Files Really Secure in the Cloud?
ES Outlook >> cxoinsights
Michael Meyer,
Disaster Recovery file storage is getting cheaper and easier to use every day as each new cloud storage vendor enters the market. One of the areas that aren’t getting easier, however; is the management of security for the common...IT-DR plans-a Critical Intersect with Business Continuity Recovery
ES Outlook >> ciospeaks
Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC
Today, 80 percent of the value of corporate assets has shifted from physical to virtual. Accordingly, the business risk has increased dramatically over the last two decades. Corporations face accelerated, complex, sophisticated attacks...Downtime with a Dynamic Recovery Strategy
ES Outlook >> cxoinsights
Dan Perrin, Solutions Director,
If recent history is a gauge it would appear there are a growing number of extreme natural disasters wreaking havoc on the global economy. In a report prepared by London-based global reinsurance firm Aon Benfield, Hurricane Sandy resulted in 65...3 Phases of Disaster Recovery
ES Outlook >> cxoinsights
Jerome Oglesby, Deputy
Every day I wake up and read or watch the news. It’s easy to find chaos in the world. It seems as though “there is often an earthquake, tornado, flood, or some other disaster that could destroy my IT infrastructure.” There also...Taking Advantage of the New Cloud Capabilities
ES Outlook >> cxoinsights
Todd Lant,Vice President-IT, Blackbaud
“Why would I ever put my email in the cloud?” is no longer a common conversation I hear when I visit other CIOs. Many have moved already, others are preparing to do so, or working to find the resources and gain consensus. Most of us,...The Foundational Elements Required for IT Infrastructure
ES Outlook >> cxoinsights
Josh Schlanger,
When I was asked to write about IT Infrastructure, I was quite excited. During my career, I have enjoyed learning about all kinds of tools and technologies, seeing the pace of innovation increase dramatically, and generally watching the IT...Evolve IP: The Game Changers in the Contact Center Space
ES Outlook >> vendor
4Service Cloud Tech DBA ITatOnce: Leveraging the Best of Technology in the IT Sector
ES Outlook >> vendor
Trianz: Harnessing the Cloud for Success
ES Outlook >> vendor
ITsavvy: Investing in Their Clients' Futures
ES Outlook >> vendor
Cologix: Strengthening Colocation Facilities
ES Outlook >> vendor
Evolve IP: Migrating your IT Technologies to the Cloud
ES Outlook >> vendor
Trends as a Healthcare Service Provider
ES Outlook >> cxoinsights
Rahul Varshneya, Co-founder and CEO, Arkenea LLC
A 360 degree view of customer Achieving a 360 degree view of the customer, as rightly pointed out, isn’t an easy thing to do. In fact, most consider it as unattainable for simply the reasons that the touch points with which a customer...
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