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transcosmos America: Elevating the Contact Center with Intelligent Systems
ES Outlook >> vendor

Offers global BPO and contact center services backed by the latest AI and cloud technology

Evolve IP: The Game Changers in the Contact Center Space
ES Outlook >> vendor

Provides cloud computing and cloud communications services on a single unified platform

Performance Horizon: Turbo-Charged Performance Marketing
ES Outlook >> vendor

A SaaS solutions provider for Digital marketing and specialises in performance marketing and affiliate marketing

Assured Technology: Streamlining IT processes for SMEs
ES Outlook >> vendor

Provides a wide variety of 
Information Technology services for SMEs including Network/Server, Cloud and Outsourcing, CRM/ERP and IT Hosting

Trianz: Harnessing the Cloud for Success
ES Outlook >> vendor

A premium cloud services provider that helps clients formulate and execute their Cloud operational strategies to transform business and achieve results from a top-management point of view

CyberThink: Leveraging Industry Experience to Provide Exemplary HR services
ES Outlook >> vendor

An HR services provider that offers HR, Sales, Marketing, Clinical, Accounting and Finance supporting all shared services

Testing Solutionz: Aligning with the Client’s QA Processes and Product Roadmap
ES Outlook >> vendor

A software tester that provides Test Automation, Performance Testing, functional testing and security testing services

LIVA IT: Leading the Tech Revolution on the Cloud Front
ES Outlook >> vendor

A provider of Information Technology, web development, big data, cloud based services and managed services

The Most Reliable Tech Tools to Amplify Customer Relation
ES Outlook >> news

Today's customer needs are rising exponentially. To cope up with this, companies need to change and modify the way they do business, along with the way they treat their customers. Fortunately, technologies help brands to achieve business...

Optimally Utilize the Customer Engagement Platform with These Four Essentials
ES Outlook >> news

Customer success is simple. If the organization is prioritizing their customers’ needs, the latter will surely take care of the former’s business. Nurturing relationship is essential; this will not only provide customers with excellent...

Digital Selling: New B2B Capabilities to Build Competitive Advantage in the Age of Elusive Buyer
ES Outlook >> cxoinsights

Chris Hergesell, Executive Director, Ernst & Young LLP

Business-to-business sales are still largely an analog world. Salespeople continue to call prospective customers, go to meetings in offices and attend conferences. Their use of digital technologies is typically relegated to email or calendar...

Creating Integrated Workflows for an Evolving Company
ES Outlook >> ciospeaks

Mike Everly, CIO, D&H Distributing

D&H Distributing, one of North America’s most prominent technology companies, is celebrating its 100th year in business in 2018. In a full century, a company is bound to experience a considerable series of changes that can only be viewed...

Embracing Change for IT in the Construction Sector
ES Outlook >> ciospeaks

Jason R. Kasch, CIO, Structural Group

The need to get our hands around data sprawl has proliferated itself more so recently than at any time in the past. Numerous trade magazines I have read, analysts I have talked to, and CIO events I have attended over the past 5 years, have tried...

Recent Technology Developments: The Impact on the Contact Center Environment
ES Outlook >> cxoinsights

Cippy Seidler, Director, Consumer Care Center, Banner Health

Contact Centers have had a simple plan since inception: To create a communication path between customers and organizations. That has not changed. How we deliver that communication path and the services that the industry provides has evolved...

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management
ES Outlook >> cxoinsights

Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]

Your company’s performance is most likely becoming more dependent on third-party logistics (3PL) providers as the demand for logistics outsourcing grows. This dependence mandates a change in the role of today’s logistics professional...

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management
ES Outlook >> cxoinsights

Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]

Your company’s performance is most likely becoming more dependent on third-party logistics (3PL) providers as the demand for logistics outsourcing grows. This dependence mandates a change in the role of today’s logistics professional...

WLAN: The Rise of Managed Wi-Fi Services
ES Outlook >> cxoinsights

Matthias Machowinski, Senior Research Director, Enterprise Networks and Video, IHS Markit [NASDAQ:INFO]

Managed networking services are services in which a third party (e.g., a service provider or a value-added reseller) handles various aspects of the day-to-day operation of an organization’s network and/or networking devices, rather than the...

Collaborating Security Management with IT Services
ES Outlook >> cxoinsights

Udo Waibel, Chief Product Officer, HEAT Software

A Birds Eye View of Security Management Security, interoperability and orchestration, cost control and shadow IT are a few of the biggest challenges facing CIOs/CXOs/CEOs in Web Services today. “From an IT perspective, it’s...

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management
ES Outlook >> cxoinsights

Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]

Your company’s performance is most likely becoming more dependent on third-party logistics (3PL) providers as the demand for logistics outsourcing grows. This dependence mandates a change in the role of today’s logistics professional...

Analytics: What Has Changed and What Has Not?
ES Outlook >> cxoinsights

Zhongcai Zhang, Chief Analytics Officer, New York Community Bancorp (NYCB) [NYSE: NYCB]

Analytics has evolved. So have the titles of analytics professionals and conferences on analytics. With the Big Data adjective, analytics is being embraced by more and more organizations and being embedded in the decision-making processes not only...

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