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A New Addition to the Q-Flow 6 Family
ES Outlook >> news

Technological advancement is bringing drastic changes to every sector. The healthcare sector is no exception. The proper use of technology can enable the hospitals to cater a better experience to the patients and reap more profit. The...

A Deeper Introspection into Quest of IT Services
ES Outlook >> news

The rise of digital technologies has essentially resulted in rising importance of nearshore IT service providers' traditional strengths. Mid-sized Latin American service providers and Eastern European providers have experienced a unique growth...

Catalyze Individual Transitions to Deliver True Change Value
ES Outlook >> cxoinsights

Tim Creasey,

“A technology unused is a useless technology.” This slight adaptation of a quote from the forgettable movie Spies Like Us (1985) rings true for many project leaders, technology professionals and BPM practitioners today. How often are...

From Cost Saving to Customer Centricity: The Evolution of Shared Service Centers
ES Outlook >> cxoinsights

Virender Jeet, Senior VP, Technology, Newgen Software

In the past, the primary objective of technology adoption was simply to save costs and increase efficiencies. Today, we’re in the age of consumerization of IT. Social media, mobile, wearable devices, cloud have all exponentially increased...

Gartner Identifies CGS as a Prominent Provider of CRM Business Process Outsourcing Services
ES Outlook >> news

esoutlook

FREMONT, CA: Gartner names CGS as a major provider of CRM Business Process Outsourcing (BPO) in its latest CRM Vendor Guide 2016. The company’s ability to serve North America and Latin America has aided CGS to become a major provider. The...

Business Capabilities-Right at the Center of your Insurance Business Operations
ES Outlook >> cxoinsights

Pierre Gagne, President, Insurance Frameworks, Inc

A business capability is what a company needs to do to execute its business strategy. Another way to think about capabilities is that they are a collection of business functions, processes and technologies that focuses on the achievement of...

Robotic Process Automation - What does it Mean for Your Outsourcing Deal?
ES Outlook >> cxoinsights

Paul Morrison, Partner, Aecus

Unless you have been living in a cave for the last 18 months, you won’t have missed the growing interest across the outsourcing world in Robotic Process Automation (RPA). We are now entering a new phase, in which the initial promise (or...

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