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IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Successful Contact Center Cloud Migrations

Successful Contact Center Cloud Migrations

By Scott Prater, VP of Technology, PPT Solutions

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

By Jason Alley, Director of Solutions Marketing and Cloud Solution, Interactive Intelligence

Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology Revolution

By Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Redefining the Role of Contact Centers

Redefining the Role of Contact Centers

By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia

To The Cloud & Beyond-A Death Knell For Private Data Centers?

To The Cloud & Beyond-A Death Knell For Private Data Centers?

By Toney Flack, CIO, Wichita State University

Software Defined Networking: Time to Unshackle the Network

Software Defined Networking: Time to Unshackle the Network

By Jennifer Artley, COO, BT Americas

Sourcing Insights

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands