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Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology Revolution

By Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Redefining the Role of Contact Centers

Redefining the Role of Contact Centers

By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia

Upcoming Trends in the Contact Center Industry

Upcoming Trends in the Contact Center Industry

By Matt Rocco, President and COO, Etech Global Services

Using Artificial Intelligence to Improve Contact Center Industry

Using Artificial Intelligence to Improve Contact Center Industry

By Alice SesayPope, SVP, Customer Experience, Digital Transformation Executive, First Horizon National Corporation

To The Cloud & Beyond-A Death Knell For Private Data Centers?

To The Cloud & Beyond-A Death Knell For Private Data Centers?

By Toney Flack, CIO, Wichita State University

Software Defined Networking: Time to Unshackle the Network

Software Defined Networking: Time to Unshackle the Network

By Jennifer Artley, COO, BT Americas

When Is It Time To Transform Your It Infrastructure?

When Is It Time To Transform Your It Infrastructure?

By Jason Miller, Partner, A.T. Kearney

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands