Enterprise Services Outlook Logo
Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Translating Advantages Of Emerging Technology Into Tangible Business Strategy

Translating Advantages Of Emerging Technology Into Tangible Business Strategy

By Michael L Capone, Corporate Vice President of Product Development, & CIO, ADP

It's all about Scalability, Adaptability,and Flexibility

It's all about Scalability, Adaptability,and Flexibility

By Kevin Guenthne, CIO & Chief Strategy Officer, First Interstate Bank

Reinventing Capabilities Across Insurance Value Chain

Reinventing Capabilities Across Insurance Value Chain

By Raymond J Oral, CIO, CNA Insurance

Building an Ethical Big Data Practice

Building an Ethical Big Data Practice

By Matt Wolken, VP & GM, Information Management Products, Dell Software

Using Hadoop as an Analytics Catalyst

Using Hadoop as an Analytics Catalyst

By Paul Kent, VP-Big Data, SAS

Big Data Commences with Little Data

Big Data Commences with Little Data

By David Castellani, SVP & Business Information Officer, New York Life

Pulling the Pieces Together in the Insurance Industry

Pulling the Pieces Together in the Insurance Industry

By Angelyn Treutel Zeringue, CPA, President, Southgroup Insurance Gulf Coast

New Technology and New Management Practices in Insurance IT

New Technology and New Management Practices in Insurance IT

By Matthew Josefowicz, President and CEO, Novarica

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands