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Digital transformation provides opportunities for customer experience

Digital transformation provides opportunities for customer experience

By Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company

EzCater: The Future of Customer Service

EzCater: The Future of Customer Service

By Ed Ariel, VP of Service Operations, ezCater, Inc

Reshaping Customer Management

Reshaping Customer Management

By Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]

Natural Language Processing and the Future of Customer Service

Natural Language Processing and the Future of Customer Service

By Blake Averill, CEO and Eugene Willard, CIO, LaserShip, Inc

Recent Technology Developments: The Impact on the Contact Center Environment

Recent Technology Developments: The Impact on the Contact Center Environment

By Cippy Seidler, Director, Consumer Care Center, Banner Health

Speaking of Disruption: How Messaging & AI will Disrupt the Contact Center

Speaking of Disruption: How Messaging & AI will Disrupt the Contact Center

By Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments

Transportation Data Lives on Cloud Nine

Transportation Data Lives on Cloud Nine

By Blair Thomas, Director, Customer Care, Columbian Logistics Network

Big Data: Changing the Way Logistic Companies Function Today

Big Data: Changing the Way Logistic Companies Function Today

By Emile Zafirov, CIO, Logistics Plus

Transforming Supply Chain for the

Transforming Supply Chain for the "Now Economy"

By Steve Martin, VP of Automotive, Ryder System, Inc. [NYSE:R]

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management

By Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]

Sourcing Insights

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands