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Digital transformation provides opportunities for customer experience
By Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company
EzCater: The Future of Customer Service
By Ed Ariel, VP of Service Operations, ezCater, Inc
Reshaping Customer Management
By Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
Natural Language Processing and the Future of Customer Service
By Blake Averill, CEO and Eugene Willard, CIO, LaserShip, Inc
Recent Technology Developments: The Impact on the Contact Center Environment
By Cippy Seidler, Director, Consumer Care Center, Banner Health
Speaking of Disruption: How Messaging & AI will Disrupt the Contact Center
By Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments
Transportation Data Lives on Cloud Nine
By Blair Thomas, Director, Customer Care, Columbian Logistics Network
Big Data: Changing the Way Logistic Companies Function Today
By Emile Zafirov, CIO, Logistics Plus
Transforming Supply Chain for the "Now Economy"
By Steve Martin, VP of Automotive, Ryder System, Inc. [NYSE:R]
A Growing Reliance on Outsourcing Warrants a Change in Logistics Management
By Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]
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The Today and Tomorrow of Engineering
By Scott Zieber, VP & CIO, Gannett Fleming, Inc
The Next Big Thing in Pharma and Life Sciences Industry
By Mark Williams, VP/CIO, ACI Clinical
IT-DR plans-a Critical Intersect with Business Continuity Recovery
By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC
Making the Skies Safer and the Population Healthier
By Brian LeClaire, SVP & CIO, Humana
Collaborative Engagements to Drive Business Value
By Michael Gabbei, CIO, Celedon Group
Lessons Learned from a Barber
By Bruce Valk, CIO & VP, Silver Star Brands
