Enterprise Services Outlook Logo
Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology Revolution

By Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

By Jason Alley, Director of Solutions Marketing and Cloud Solution, Interactive Intelligence

Successful Contact Center Cloud Migrations

Successful Contact Center Cloud Migrations

By Scott Prater, VP of Technology, PPT Solutions

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Using Design Thinking to Craft Customer Experiences

Using Design Thinking to Craft Customer Experiences

By George Hines, CIO, Massage Envy

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

The Foundational Elements Required for IT Infrastructure

The Foundational Elements Required for IT Infrastructure

By Josh Schlanger, VP - Operations & IT, Demandbase

Why One Market Leader Boldly Transformed Its IT Infrastructure

Why One Market Leader Boldly Transformed Its IT Infrastructure

By Jason Miller, Partner, A.T. Kearney’s Strategic IT Practice

Three Innovative Approaches for a Cost-Effective IT Infrastructure

Three Innovative Approaches for a Cost-Effective IT Infrastructure

By Julia Davis, SVP and CIO, Aflac [NYSE: AFL]

Sourcing Insights

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands