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January 17, 2019

ES Outlook Weekly Brief

Newsletter for Enterprise Technology Decision Makers

Feature of the Week
Digital marketing in itself is highly effective and with automation being introduced in it increases its potential a lot but the use of automation in digital marketing is currently restricted to emails and ads.
The HR department should focus on hiring the right people by being aware of the company's needs and planning and structuring job interviews.
Search Engine Optimization (SEO) is an effective marketing strategy.
Featured Vendors
An end-to-end outsourced contact center provider that handles inbound customer communications across channels and languages and manages back office processes, and conducts outreach.
A consulting and advising firm specialized in healthcare strategy, efficiency, financial auditing, risk analysis and practice management.
A provider of service assurance, cybersecurity, and business intelligence solutions for today’s most demanding service provider, enterprise and government networks.
CIO Viewpoint
Michael Hedges, VP and CIO, Medtronic
Founded in 1947, Medtronic, Inc, (NYSE: NDT) headquartered in Minneapolis, is the global leader in medical technology.
Todd Simpson, CIO, FDA
Our ITSM model is structured with processes and procedures that support the design and delivery of our services to our customers.
CXO Insights
By Preston Rogers, Assistant Vice President, Customer Contact Centers, Unum
Contact Centers are Deep Wells of Information, and Companies Should Tap into Them.
By Matt Rocco, President and COO, Etech Global Services
It’s hard to believe that 2014 is coming to an end. Time seems to move faster each and every year.