Global Leader in Multichannel Customer Experience, Teleperformance acquired Indian BPO Aegis’ operations in the US, Philippines and Costa Rica in a massive US $610 million deal. The French based company can now strengthen its ground in the United States and further its influence worldwide. This move however was not made overnight, as rumours have been circulating for the past year about the French business giant’s intention to acquire the division of the highly lucrative firm which has the potential to turn out an annual revenue of US $400 million with an expected complement of over 19,000 employees across 16 centres in the three countries. The company officials were on cloud nine after the acquisition was completed. “This will be a historic transaction for the Teleperformance shareholders as this acquisition fits perfectly with our long-term strategy,” said Teleperformance CEO Daniele Julien.
Aegis also stands to benefit largely from this deal through the many synergies and benefits that the company’s employees said Uday Gujadhur, Board member for Aegis’s owner conglomerate Essar group. This new deal will add a productive complement to the Teleperformance’s active workforce of nearly 149,000 employees spread over 230 centres in 62 countries.