Organizations are increasingly getting inclined towards managed service provider (MSP) to help them better handle the elements of their IT requirements. Involving MSP to manage IT services can not only enable firms to take care of their domain-specific needs such as email hosting or customer relationship management but also liberate the internal IT staff to tackle more strategic projects. According to a Managed Services study conducted by IT industry trade association CompTIA's Fifth Annual Trends, the second-most prevalent business model in the channel. CompTIA reports that three out of 10 MSPs ranked managed services as major revenue generator in the previous 12 months, second to the 44 percent that pointed to IT solutions, but it is definitely a primary choice in business models when compared to options like value-added resellers (VARs), IT support, and held desk and consulting services. As the growth rate of managed services continues to grow, a striking momentum can be seen around the channel that's growing SaaS applications and SaaS ISVs. Out of these vendors, most of the SaaS players are MSPs themselves, functioning in the cloud or existing MSPs offering elements of SaaS in their portfolio. However, organizations can gain the ultimate advantage only if they establish a strategic relationship with their MSP. Organizations need to approach those MSPs that understand their business requirements and are focused on delivering outcomes from a business perspective rather than a technology perspective. An MSP's track record is a vital testimonial in this case.