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Gartner Identifies CGS as a Prominent Provider of CRM Business Process Outsourcing Services

By ESOutlook | Tuesday, June 07, 2016


FREMONT, CA: Gartner names CGS as a major provider of CRM Business Process Outsourcing (BPO) in its latest CRM Vendor Guide 2016. The company’s ability to serve North America and Latin America has aided CGS to become a major provider.

The guide targets organizations looking for CRM technology vendors in multiple categories of CRM including BPM. It foresees Latin America and Asia Pacific witnessing strongest growth in next 5years from a smaller installed and revenue base.

In 2015 CGS acquired Chile-based BPO provider Mas Cerca and extended their Chile operation to 6 offices by employing additional 3000 employees in the region. The acquisition supported CGS’s position to grow in new verticals apart from the healthcare, financial services and utilities industries.

CGS leading-edge outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting. CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. 

CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. CGS’s BlueCherry Enterprise Suite has the built-in capacity to address the fundamental needs of all core management, planning, design and product development, sourcing, manufacturing, logistics and sales functions.

CGS CEO Phil Friedman says “We have invested extensively in building up our BPO services globally; in particular, Central Europe, the Middle East and in the Latin America region,” .“It is an honour to be included in the Gartner Guide among some of the largest customer relationship management providers around the world.”

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