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Chatbots Engagements in Customer Services

By ESOutlook | Wednesday, May 29, 2019

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FREMONT, CA: Chatbots have an immense role to play in the future of customer service applications by partnering with AI. AI can automate a higher number of processes by increasing its participation in the technology of streamlining human intervention between systems and clients. Chatbot and virtual assistants are budding examples of AI technology, empowering a large number of mainstream business operations.

The Problem Statement:

A substantial amount of human resource is currently being used in data entry tasks across enterprise resource planning systems, relational databases, and mainframe infrastructure that are effectively upgrading customer services. A survey on Chatbots has revealed that corporations can lessen customer service costs by 30 percent with the use of interactional interfaces powered by AI algorithms.

The Proposed Solution:

Chatbot solutions suppliers must be dedicated to utilizing the capabilities of an enterprise solution, making the customer care experiences as trouble-free and cost-effective as possible. Content management solutions of enterprises also help the whole process by effectively documenting all the updates, combined with Chatbot solutions, bringing forth a flawless experience in a business setting.

The Challenges:

The prominent challenge in the Chatbot sector is the security concerns associated with banking details, for example. The majority of respondents in the process, who were asked about Chatbots and data infringements said that they were unwilling to share confidential information with a Chatbot due to security concerns.

The other challenge is the need for human participation, which is essential in configuring, optimizing, and standardizing the Chatbot system. To turn the whole project into a success, a Chatbot solution provider must possess a prominent sense of analytical ability to understand the technology on the advancements in computing power.

Benefits of Chatbot Implementation:

The retail sector has an extensive database of product information that can be accessed by a Chatbot within a few seconds—a likely resolution to influence the retail sales sector. Chatbots help in increasing productivity by reducing time irrespective of the industry. If customers experience the interaction has been beneficial, the benefits of Chatbots in B2C or B2B space is likely to develop.

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