3OCTOBER - NOVEMBER 2017 1416108CXO INSIGHTSCIO INSIGHTSUsing Artificial Intelligence toImprove Contact Center IndustryAlice SesayPope, SVP, Customer Experience, Digital Transformation Executive,First Horizon National CorporationArchitecting Education with Modern Technology Nelson C. Vincent, EdD, VP for Technology and CIO, University of CincinnatiHow Artificial Intelligence ImprovesContact Center IndustryMatt Rocco, President, Etech Global ServicesUsing Design Thinkingto Craft Customer ExperiencesGeorge Hines, CIO, Massage EnvyReal-Time Analytics: The Future of Higher-Education Digital MarketingJoe DeCosmo, Chief Analytics Officer, Enova DecisionsCollaborative Engagementsto Drive Business ValueMichael Gabbei, CIO, Celadon Group81014161920Modernization of the CIOKevin Haskew, SVP & CIO, ON SemiconductorFocus on Resiliency toUnleash InnovationScott Alcott, CIO, Comcast Corporation18121718191220Jason Kephart, CIO, TerraconDRIVING ENGINEERING THROUGH PROCESS OPTIMIZATIONCONTENTS
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