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A Growing Reliance on Outsourcing Warrants a Change in Logistics Management

A Growing Reliance on Outsourcing Warrants a Change in Logistics Management

By Greg Aimi, Supply Chain Research Director, Gartner [NYSE: IT]

Legal Process Outsourcing and the Technological Revolution in Legal Services Delivery

Legal Process Outsourcing and the Technological Revolution in Legal Services Delivery

By Mark Ross, SVP-Legal Process Outsourcing, Integreon

Automation Technology will Evolve Call Centers

Automation Technology will Evolve Call Centers

By Darren Wesemann, Senior Vice President, CTO, and Chief Product Officer, Connexion Point

Guidelines for Finding the Right BPO Partner

Guidelines for Finding the Right BPO Partner

By Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Social Media Customer Care Plan

Social Media Customer Care Plan

By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

By Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

How Artificial Intelligence Improves Contact Center Industry

How Artificial Intelligence Improves Contact Center Industry

By Matt Rocco, President, Etech Global Services

Using Artificial Intelligence to Improve Contact Center Industry

Using Artificial Intelligence to Improve Contact Center Industry

By Alice SesayPope, SVP, Customer Experience, Digital Transformation Executive, First Horizon National Corporation

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands