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Social Media Customer Care Plan

Social Media Customer Care Plan

By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

By Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

How Artificial Intelligence Improves Contact Center Industry

How Artificial Intelligence Improves Contact Center Industry

By Matt Rocco, President, Etech Global Services

Using Artificial Intelligence to Improve Contact Center Industry

Using Artificial Intelligence to Improve Contact Center Industry

By Alice SesayPope, SVP, Customer Experience, Digital Transformation Executive, First Horizon National Corporation

Four Key Takeaways for Multilingual Success in Contact Centers

Four Key Takeaways for Multilingual Success in Contact Centers

By Tom Tseki, VP & GM, GeoFluent & Customer Care Solutions, Lionbridge

Executing a Proof of Concept Test for Robotic Process Automation

Executing a Proof of Concept Test for Robotic Process Automation

By Terry E. Lang, Vice President, National Operations Manager, Comerica Bank

Contact Centers can Shape Customer Experiences

Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant Vice President, Customer Contact Centers, Unum

Effective Global Call Center Management in the Consumer- Driven Economy

Effective Global Call Center Management in the Consumer- Driven Economy

By Scott Horace, SVP-Global Contact Center Management, Mastercard

Sourcing Insights

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands