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Automation Technology will Evolve Call Centers

Automation Technology will Evolve Call Centers

By Darren Wesemann, Senior Vice President, CTO, and Chief Product Officer, Connexion Point

Guidelines for Finding the Right BPO Partner

Guidelines for Finding the Right BPO Partner

By Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Social Media Customer Care Plan

Social Media Customer Care Plan

By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

By Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

How Artificial Intelligence Improves Contact Center Industry

How Artificial Intelligence Improves Contact Center Industry

By Matt Rocco, President, Etech Global Services

Using Artificial Intelligence to Improve Contact Center Industry

Using Artificial Intelligence to Improve Contact Center Industry

By Alice SesayPope, SVP, Customer Experience, Digital Transformation Executive, First Horizon National Corporation

Four Key Takeaways for Multilingual Success in Contact Centers

Four Key Takeaways for Multilingual Success in Contact Centers

By Tom Tseki, VP & GM, GeoFluent & Customer Care Solutions, Lionbridge

Executing a Proof of Concept Test for Robotic Process Automation

Executing a Proof of Concept Test for Robotic Process Automation

By Terry E. Lang, Vice President, National Operations Manager, Comerica Bank

CIO Speaks

Mark Wilmshurst, Global CIO, Reed Business Information

Technology is No Longer a Support Function

By Mark Wilmshurst, Global CIO, Reed Business Information

Alberto Ruocco, AEP VP & CIO, American Electric Power

Technology in Utilities

By Alberto Ruocco, AEP VP & CIO, American Electric Power

Henry Bailey, Global VP, Utilities IBU, Global VP, Utilities IBU, SAP

Value Creation in the Digital Energy Network

By Henry Bailey, Global VP, Utilities IBU, Global VP, Utilities IBU, SAP

Mujib Lodhi, CIO, Washington Suburban Sanitary Commission's(WSSC)

Our Ultimate Goal is to Become a Real Time Smart Utility

By Mujib Lodhi, CIO, Washington Suburban Sanitary Commission's(WSSC)

Joseph G Seay, Former SVP & CIO, Community Health Systems

Telemedicine - Finally, the Time is now

By Joseph G Seay, Former SVP & CIO, Community Health Systems