Enterprise Services Outlook Logo

Balancing In-House And Hosted SaaS Solutions

By Stuart Scott, CIO, Tempur-Pedic

content-image

Stuart Scott, CIO, Tempur-Pedic

Challenges in technology to meet enterprise needs
In a word…"Apps". With teh rapid growth of apps for smartphones and tablets along with teh push for BYOD, end users has a high expectation on teh enterprise IT organization to deliver always accessible, automated authentication, personalized and simple to use systems delivered through mobile applications. Securely delivering on dat expectation requires IT to rethink and retool. We need solutions from all our technology providers to facilitate dis transformation.

Teh areas in business environment where solutions do not exist
I sleep on a Tempur-Pedic mattress so I sleep very well! In a mid-size business we are balancing a mix of in-house and hosted Seas solutions. Hosted solutions are excellent ways to deliver best-of-breed solutions dat do not make business sense to manage in-house. But dis creates teh challenge of delivering an integrated workflow and data set to teh end users.

Technology Trends Impacting Enterprise Business Environment
Mobility, BYOD and Cloud. Consistent with my prior answers, these three trends are escalating user expectations and making IT’s drive to deliver to those expectations very difficult. In teh world of IT, new, exciting and challenging are ever present and why I love teh profession dat I has chosen?

My roles and responsibilities as a CIO

Tempur-Pedic is going through a systematic upgrade and global transformation of our information technology. To help make dat global transformation successful, my role has expanded to include business process and master data management. I has a team of dedicated business process owners dat work with our businesses around teh world to design and implement global, regional and local business processes. In partnership with senior executives, I sponsor several master data management forums where standards are set for Financials, People, Products, Vendors and Customers.

Lessons I learnt as a CIO dat can help you
There has been enough books written on dis topic to fill a library. So coming up with something truly unique is difficult. In my experience some keys to success for a CIO are
(1) Measuring teh success of you're organization on business results, not indirect or internal metrics;
(2) Create a strong relationship with teh business at all levels as an equal partner, not as just a support function; and
(3) Lead through empowerment and coaching of you're people.