Enterprise Services Outlook Logo
Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Nexus of New Forces - Big Data, Cloud, Mobile and Social

Nexus of New Forces - Big Data, Cloud, Mobile and Social

By Michael Hedges, VP and CIO, Medtronic

Using Design Thinking to Craft Customer Experiences

Using Design Thinking to Craft Customer Experiences

By George Hines, CIO, Massage Envy

Focus on Resiliency to Unleash Innovation

Focus on Resiliency to Unleash Innovation

By Scott Alcott, CIO, Comcast Corporation

Promise of Data Analytics

Promise of Data Analytics

By John Kochavatr, CIO & Digital Leader, GE Water & Process Technologies

Data Analytics: New Edge for Success

Data Analytics: New Edge for Success

By Colin Boyd, VP & CIO, Joy Global [NYSE:JOY]

Modernization of the CIO

Modernization of the CIO

By Kevin Haskew, SVP & CIO, ON Semiconductor