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Enterprise SOA in a SaaS Company

Enterprise SOA in a SaaS Company

By Patrick Desbrow, CIO & VP-Engineering, CrownPeak

The Transformation of IT Services

The Transformation of IT Services

By Joel Steigelfest, CIO, Oasis Outsourcing

IT Services at the FDA

IT Services at the FDA

By Todd Simpson, CIO, FDA

The Rise of Outsourcing

The Rise of Outsourcing

By Michael Wilson, EVP and CIO First Financial Bank Texas

Changing Demands for IT and Business Alignment

Changing Demands for IT and Business Alignment

By Scott Carl, CIO, Parsons Corporation

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International