Enterprise Services Outlook Logo
Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Nexus of New Forces - Big Data, Cloud, Mobile and Social

Nexus of New Forces - Big Data, Cloud, Mobile and Social

By Michael Hedges, VP and CIO, Medtronic

Using Design Thinking to Craft Customer Experiences

Using Design Thinking to Craft Customer Experiences

By George Hines, CIO, Massage Envy

Focus on Resiliency to Unleash Innovation

Focus on Resiliency to Unleash Innovation

By Scott Alcott, CIO, Comcast Corporation

Promise of Data Analytics

Promise of Data Analytics

By John Kochavatr, CIO & Digital Leader, GE Water & Process Technologies

Data Analytics: New Edge for Success

Data Analytics: New Edge for Success

By Colin Boyd, VP & CIO, Joy Global [NYSE:JOY]

New Editions

Featured Vendors

Leaders Speak

William Miller, SVP & CIO, Broadcom, Inc.

Confluence of Trends is Changing the Landscape of Industry

By William Miller, SVP & CIO, Broadcom, Inc.

Dr. Cheryl Flink, Chief Strategy Officer, Market Force

Boosting Store- Level Performance through Big Data

By Dr. Cheryl Flink, Chief Strategy Officer, Market Force

Paul Kent, VP-Big Data, SAS

Using Hadoop as an Analytics Catalyst

By Paul Kent, VP-Big Data, SAS

Mark Lilien, SVP & CIO, Things Remembered

18 Tips for Retailers Negotiating Software Contracts

By Mark Lilien, SVP & CIO, Things Remembered

Matt Wolken, VP & GM, Information Management Products, Dell Software

Building an Ethical Big Data Practice

By Matt Wolken, VP & GM, Information Management Products, Dell Software